Quick Assists

Answers to our most frequently asked questions are just one click away.

Exchange

Exchanges must be within 3 days of purchase. The item must be unworn and in original condition.
Refunds are typically processed within 3-7 business days.

Dispatch & Delivery

Mode offers FREE deliveries. You will be updated at least 2 hours before the delivery is made at an agreed pick-up location.
Mode can only dispatch within Lesotho borders.

Orders & Payment

You can cancel your order within 60 minutes of placing it.
M-pesa: +266 5815 1667
EcoCach: +266 6303 1771

Shopping

Before making any payments, use the code to claim your discount

Premium Aftercare Service

Monthly subscription: M100 (4 washes)
One-Time: M35
Mode can customize your sneakers very cheaply. Prices vary on the complexity of the art.

Contact Us

We're here to help. Choose your preferred contact method below.

📞 Call Us

Phone support is available Mon-Sat, 8am-6pm.

+266 6303 1771

💬 WhatsApp Chat

Reach out to us via WhatsApp for quick support.

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